Clear terms for using this website.

1. Who these terms apply to

These terms apply when you browse this website, submit a moving quote request, send an enquiry, build an inventory or request moving supplies or Eco Rental Boxes from Shepherd Removals & Deliveries.

2. Quote requests are not bookings

An online request, inventory volume or indicative calculation is information for assessment. It does not reserve a vehicle, crew, date or price. A service becomes confirmed only when Shepherd issues written confirmation and any stated booking requirements are met.

3. Information you provide

You agree to provide accurate contact, address, access, inventory, specialist-item and company information. Disclose stairs, lifts, restricted roads, long carrying distances, heavy or fragile items, garages or backrooms used for storage, and any site rules that could affect the work.

4. Products and Eco Rental Boxes

Website prices and availability may change before confirmation. A shop or rental request is not a completed sale. Shepherd will confirm stock, delivery or collection, rental period, deposit where applicable, payment instructions and return conditions before payment.

5. Acceptable use

Do not submit unlawful, misleading or abusive content; interfere with site security; attempt unauthorised access; or use automated tools to overload or extract protected site data.

6. Customer content and testimonials

Testimonials are published only through Shepherd’s consent and approval process. The customer may ask Shepherd to correct or withdraw a first-party testimonial by contacting the business. External platform reviews remain subject to the relevant platform’s terms.

7. Privacy and communications

Shepherd processes personal information to respond to requests, prepare quotes, manage orders and operate the service. Read the Privacy Notice. Marketing consent, where requested, is separate and optional.

8. Website availability and liability

Shepherd aims to keep the website accurate and available but cannot promise uninterrupted access. To the extent permitted by South African law, Shepherd is not responsible for indirect loss caused solely by use of, or temporary inability to use, the website. Nothing in these terms removes rights that cannot lawfully be excluded.

9. Intellectual property

The Shepherd name, branding, website design, original copy, photographs and code may not be reused commercially without written permission, except where another owner is identified.

10. Contact and governing law

These terms are governed by South African law. Questions may be sent to admin@shepherdremovals.co.za or discussed on 066 201 4655.